Returns & Refund Policy
Return & Refund Policy
Returns with a full refund are accepted within 30 days of purchase for all unused or defective items. Customer pays for return shipping. Defective items may not need to be returned. Contact us to arrange a return and refund.
Customer Satisfaction is important to us!
Customer Service: 916-542-5515
Full Return & Refund Policy
We accept returns for unused, non perishable items within 30 days of purchase and will issue a full refund. Our policy only lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where refunds will not be granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To return an item, contact us at firstname.lastname@example.org and we will send you the return shipping address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We do not accept exchanges. However, we will accept returns within 30 days of purchase. To return an item, contact us at firstname.lastname@example.org and we will send you the return shipping address.
Shipping for Returns
To return your product, you should contact us at email@example.com and we will send you the return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost to us for return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary and can take as long as 30 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.